Refund policy

Refund & Return Policy
Last updated: June 8, 2026

At Amisar Exports, we take pride in the quality of our handcrafted leather footwear. Please read our policy carefully before making a purchase.

Return Policy

We accept returns only in the following situations:

  • The item arrives damaged or defective
  • You received the wrong product
  • Your order arrived incomplete or partial

We do not accept returns for change of mind, incorrect size selection, or general dissatisfaction with style or fit, as every pair is handcrafted to order.

To report an issue, email us at amisarexports@gmail.com within 7 days of delivery, along with clear photos of the issue. Claims submitted after 7 days of delivery will not be accepted.

Refund Policy

Once your claim is submitted, our team will review the photos and verify the issue. If approved, we will arrange a courier pickup of the item at no cost to you. Once we receive and inspect the returned item, we will notify you by email and issue your refund within 7 working days to your original payment method.

Refunds will be issued in the following situations:

  • Product received is damaged or defective
  • Wrong product delivered
  • Partial or incomplete order received
  • Order not shipped due to unavoidable circumstances on our end

Non-Refundable Situations

We will not be able to process returns or refunds in the following cases:

  • Claims submitted after 7 days of delivery
  • Items that have been used, worn, or washed
  • Items damaged due to misuse, contact with sharp, abrasive, or acidic materials
  • Products with no manufacturing defect or flaw, as determined by our quality team
  • Any counterfeit or non-genuine Amisar product
  • Change of mind, incorrect size selection, or style preference

Customization Policy

All customized or made-to-order products are considered final sale. We do not offer returns, exchanges, or refunds on any customized orders, whether placed online or offline. Please ensure all customization details are correct before placing your order.

Pasting & Sole Issues

Any product found to have a pasting or sole issue within 90 days of delivery will be repaired at no charge. This does not apply to damage caused by misuse or harsh treatment.

For shipping timelines and delivery information, please see our Shipping Policy.

Contact Us

For any return, refund, or shipping queries, please contact us at:

amisarexports@gmail.com
+91 91055 82555 (WhatsApp & Call)

Amisar Exports
F-245/18, Kamla Nagar, Agra, Uttar Pradesh — 282005, India

We aim to respond to all queries within 24-48 business hours.